FAQs

Welcome to the NMSBazaar FAQ section! Here, we answer the most common questions about shopping with us.

1. How can I place an order?

You can browse our products on [www.nmsbazaar.com] and add your favorite items to the cart.
Once you’re ready, click Checkout, fill in your shipping details, choose a payment method, and confirm your order. You’ll receive a confirmation email after successful payment.

2. What payment methods do you accept?

We accept the following payment options:

Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
Net Banking
UPI (Google Pay, PhonePe, Paytm, etc.)
Wallets and other secure online payment gateways

All transactions are 100% secure through trusted payment processors.

3. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Please contact us at nmsbazaar5@gmail.com with your Order ID.
Once the order is shipped, cancellation may not be possible — you can initiate a return after delivery instead.

4. What are your shipping charges and delivery times?

Free shipping on prepaid orders above ₹499.
Standard shipping charges (₹49–₹79) for orders below ₹499.
Delivery time:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: 8–12 business days

Tracking information will be shared via email/SMS once your order is shipped.

5. How can I track my order?

After your order is shipped, you’ll receive a tracking number via email or SMS.
You can track your order anytime through the courier’s website using this number.

6. What is your return and refund policy?

Returns are accepted within 7 days of delivery.
Items must be unused, in original packaging, and accompanied by the invoice.
Refunds are processed to the original payment method within 5–7 business days after inspection.
Certain items (personal accessories, innerwear, hygiene products) are non-returnable.

For more details, visit our [Refund & Return Policy].

7. Do you offer exchanges?

Yes, but only for defective or damaged items.
Email us at nmsbazaar5@gmail.com with your Order ID and photos of the product.

8. How do I contact customer support?

You can reach our team via:
📧 Email: nmsbazaar5@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

We aim to respond to all inquiries within 24–48 business hours.

9. Can I modify my shipping address after placing an order?

Yes, but only before the order is shipped.
Contact us immediately at nmsbazaar5@gmail.com with your Order ID and updated address.

10. Do you ship internationally?

Currently, NMSBazaar ships only within India. We plan to expand internationally soon.

11. Is my personal information safe?

Absolutely! Your data is secure and handled according to our [Privacy Policy].
We do not sell, rent, or share your personal information with third parties for marketing.

✅ Still have questions?
Feel free to email us at nmsbazaar5@gmail.com, and our support team will assist you promptly.